Shipping policy
Last Updated: July 31, 2026
Thank you for shopping with ZMC Apparel. Every order is made to order, and we're committed to delivering your purchase as quickly and safely as possible.
Order Processing
All orders begin production after payment has been successfully received.
Please allow 1–3 business days for production and fulfillment before your order ships. During new releases, holidays, or periods of high demand, processing times may be longer.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Shipping Method
We ship all orders using Special Line shipping.
Special Line is a tracked international shipping service provided through our fulfillment partner's global carrier network. Depending on your location, final delivery may be completed by a local postal service or courier.
Estimated Shipping Times
After your order has been produced and shipped, estimated transit times are:
-
7 to 10-day average (95% delivered within 10 to 15 days).
Most shipments arrive within the estimated timeframe; however, delivery times may vary depending on your location, customs processing, carrier delays, holidays, weather conditions, or other circumstances outside of our control.
Shipping estimates do not include production and fulfillment time.
Shipping Rates
Shipping costs are calculated automatically at checkout based on your destination, package weight, and the number of items in your order.
Any free shipping promotions or discounts will be displayed automatically during checkout if applicable.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country's customs authorities unless otherwise stated at checkout.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Please allow up to 24–48 hours for tracking information to become active after shipment.
Shipping Delays
While we work with trusted shipping partners, ZMC Apparel is not responsible for delays caused by customs inspections, severe weather, carrier disruptions, holidays, or other events beyond our control.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided, please contact us as soon as possible. Address changes may only be possible before your order enters production or ships. If a package is returned due to an incorrect address, additional shipping fees may apply before it can be reshipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include your order number and, if applicable, photos of the damaged package or product so we can assist you as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our Contact page or email us at support@zmcapparel.com.